Product Overview

 

With RealConnect you have access to a wide range of contact centre and voice recording solutions.

These include our own locally developed products as well as integrated third party products. We can help you choose the best product for you business - based on your requirements, existing infrastructure and budget.

Our development team, lead by the Technical Director Gerhard van Wyk, develops and adapts our systems according to our customers' needs. Our product development strategy is to provide niche products that enhance the ease of operation for the major switches. We provide additional functionalities that are more cost effective than those purchased form international suppliers.

Contact Centre Solutions:

A full blown contact centre at a local price, ranging from a few seats to an unlimited number or only 240?? inbound, outbound (preview & predictive diallers) or a combination thereof.


Voice and Screen Recording Solutions:

Record any telephonic conversations from a single line to a vast contact centre. In addition you are able to record activities on your agents' screens and evaluate their performance.