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Experienced provider of call or contact centre and voice recording solutions | |
Experienced provider of call or contact centre and voice recording solutions |
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Screen Recording
See what happened
Interact successfully with customers and secure a client for life. Screen recording is becoming more essential in contact centres, especially where transactional recording is required. Ekisa screen recording (a third party supplier RealConnect integrates with) is a solution to monitor and record agents' performance.
ScreenLogger is a desktop screen recording product designed for business call and contact centres. Agent’s PC desktops screens are captured as video, allowing supervisors to review the exact sequence of events on a client matter. Videos are automatically triggered when the voice call is logged and can be played back with the Voice Recording.
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Visual Backup |
- Monitor & evaluate desktop skills, agent productivity and process adherence
- Ability to trace errors due to data capturing
- Filters can be set to more easily find screen recordings
- Monitor any desktop application including inappropriate surfing
Next > Agent Evaluation
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