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Experienced provider of call or contact centre and voice recording solutions | |
Experienced provider of call or contact centre and voice recording solutions |
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Working from home
with the RealConnect Dialer Platform
Due to the rise in concern surrounding the spread of #coronavirus and the impact on companies, many businesses are looking to increase remote working to prioritise staff safety and minimise disruptions to business operations. With the current installed RealConnect Call Centre Solution users can work remotely via a VPN or APN connection.
If you have a need to move to a cloud-based solution, RealConnect can now also offer this functionality which can be set up in a few simple steps.
If your business is making the decision to change more office workers to homeworkers as a precaution or a reality, the RealConnect platform can help you do this swiftly with no additional RealConnect software cost if already a client.
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Installation |
RealConnect has the ability to assist with the following to enable working from home:
- Fiber to the Home (FTTH) applications and implementation follow-up
- VPN configuration to the office
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Features |
New features that can assist with monitoring and communicating with the remote users
- Real time monitoring of the Call Centre users
- Alarms can be set-up to highlight Max duration exceeded by a user per user stat
- Reports on productivity per user per day
- Private Messaging between Supervisors, Team Leaders and Agents
- Broadcast Messaging from Supervisor and Team Leaders to Team
Speak to our solutions team for a free business continuity consultation today or send us an email to info@realconnect.co.za
Business hours: 8h30 (GMT+2) – 17h00 (GMT+2)
Share Call: 0861 11 11 50 (RSA only) | International: +27 21 110 0111
Email: info@realconnect.co.za